Privacy Policy

Effective Date: January 1, 2025

Salisbury Electric Pros respects your privacy. This policy explains what information we collect when you visit our website or contact us for emergency electrician services in Salisbury, Maryland, and how we use and protect that information. We keep it simple and straightforward, just like our service.

Information We Collect

When you call us at (410) 668-1798 or fill out a form on our website, we may collect your name, phone number, email address, service address, and details about the electrical issue you need help with.

We also collect basic technical information automatically when you visit our site, such as your IP address, browser type, device type, and the pages you view. This helps us understand how people find and use our website.

How We Use Information

We use your contact information to respond to your request, schedule service, and keep you updated about your appointment. If you call us for an emergency, we use your address to send a technician to the right place.

We may also use your email or phone number to follow up on a completed job or send occasional service reminders. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and improve your browsing experience. Cookies are small files stored on your device that help the site function properly.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us directly for service.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to see how visitors use our website. These tools collect anonymous data like page views, time on site, and referral sources. They do not identify you personally.

We may also use third-party services for scheduling, mapping, or review collection. These providers have their own privacy policies, and we encourage you to review them if you use those features.

Data Sharing and Disclosure

We share your information only when needed to run our business. That includes sharing your service address and issue details with the licensed electrician dispatched to your home or business.

We may also share information with trusted service providers who help us with website hosting, analytics, or scheduling. We require them to keep your information confidential. We will disclose information if required by law or to protect the safety and rights of our customers, our team, or the public.

Data Retention

We keep your personal information for as long as needed to provide service, maintain business records, and meet legal requirements. When your information is no longer needed, we securely delete or anonymize it.

If you ask us to remove your information, we will do so unless we are required to keep it for legal or tax purposes.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access to customer records, and regular review of our security practices.

No method of transmission over the internet is completely secure, but we work hard to safeguard the information you share with us. If you have concerns about how your data is handled, call us at (410) 668-1798.

Your Rights

You have the right to ask what personal information we hold about you, request a copy, and ask us to correct or delete it. You can also opt out of marketing emails or texts at any time by letting us know.

To exercise any of these rights, contact us using the phone number or email below. We will respond promptly and help you with your request.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new policy on this page and update the effective date.

We encourage you to review this page occasionally so you stay informed about how we protect your information.

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